The Department of Transportation (DOT) has issued new rules aimed at enhancing the travel experience and safeguarding the rights of passengers with disabilities. Here are the key points:

• •Implementation Timeline: The rules will roll out between January 16, 2025, and June 17, 2026.
• •Enhanced Assistance: Airlines must provide safe, dignified assistance that respects passengers’ independence, autonomy, and privacy.
• •Employee Training: Annual, hands-on training will be mandatory for employees assisting passengers with mobility disabilities or handling wheelchairs and scooters.
• •Wheelchair Handling: Airlines must return checked wheelchairs or assistive devices in the condition they were received. Mishandling will presume a violation of the Air Carrier Access Act (ACAA).
• •Notification Requirement: Airlines must inform passengers before deplaning if their wheelchairs or scooters have been unloaded.
• •Timely Returns: Delayed wheelchairs must be transported to passengers within 24 hours for domestic flights and within 30 hours for long international flights.
• •Reimbursements & Standards: The rules include provisions for reimbursements, alternative accommodations, and higher standards for onboard wheelchairs by October 2, 2031.

These changes highlight the DOT’s commitment to improving accessibility and expanding airline passenger rights. Airlines like United are already making strides by implementing features to better accommodate wheelchair users.

Stay informed about how these updates could impact your future travels.